ISO 27001 Annex A 5.24: Information security incident management planning and preparation

What Control 5.24 means in practice

Prepare roles, decisions, playbooks, communication paths and resources before an incident. Test the control through the organisation's actual scope, decisions, ownership and operating records rather than relying on a policy reference alone.

For information security incident management planning and preparation, proportional design depends on the affected services, information, people and dependencies. The evidence below should be adapted to that real boundary.

Implementation steps

1. Step 1. Define ownership, scope and operating criteria for information security incident management planning and preparation.
2. Step 2. Implement incident process that fits the organization’s risks, services and working practices.
3. Step 3. Integrate the activity with relevant change, exception and review processes.
4. Step 4. Review performance and improve the arrangement when risks, technology or obligations change.

What good implementation looks like

• exercise actions completed and retested
• recent events handled using defined roles and severity rules
• current contacts and playbooks verified through call-tree tests

Implementation evidence and effectiveness evidence

How an auditor may test Control 5.24

1. Select a representative in-scope service, asset or process.
2. Confirm the accountable owner and expected operation.
3. Trace a recent example: A ransomware playbook defines isolation, evidence preservation, decision authority and communications.
4. Inspect the operating record and corroborating technical evidence.
5. Compare the design with evidence that the control operated effectively.
6. Follow an exception or adverse result through decision and closure.
7. Review trends, metrics and improvement decisions.

Questions to prepare for

• How is information security incident management planning and preparation implemented in practice?
• Who owns the activity and how are decisions approved?
• Show me a recent example from operation through review.
• How are exceptions, changes or overdue actions handled?

Practical examples

Illustrative decision and evidence record

Reviewer note: Test information security incident management planning and preparation with a recent real example; a current operating record normally reveals more than policy wording alone.

Useful performance and coverage measures

• exercise actions overdue
• time to assemble the response team
• playbooks reviewed after material change

Approach for smaller and mature organizations

Smaller organization

Use a clear owner, a proportionate working record, built-in platform capability and a scheduled review. Sample real activity instead of creating duplicate paperwork for information security incident management planning and preparation.

Mature or complex organization

Define service-level ownership, automated coverage reporting, integrated workflow, risk-based exceptions and independent assurance across business units and technology platforms.

Practical implementation checklist

• □ Define ownership, scope and operating criteria for information security incident management planning and preparation.
• □ Implement incident process that fits the organization’s risks, services and working practices.
• □ Integrate the activity with relevant change, exception and review processes.
• □ Review performance and improve the arrangement when risks, technology or obligations change.
• □ Sample evidence has been checked for operation and effectiveness.
• □ Exceptions have owners, rationale, review dates and closure evidence.

Common implementation mistakes

• documenting information security incident management planning and preparation without consistent operation
• unclear ownership or review frequency
• evidence that does not cover the full ISMS scope
• exceptions accepted without risk-based approval or follow-up

Related controls, clauses and resources